Thank you for contacting Tesla.
We want to inform you that we received your concern. As the Charging Team diagnoses the problem, please keep in mind the following:
* We will contact you if we need additional information.
* Some cases require advanced troubleshooting; as such, the handling time can be up to four weeks.
* As the Charging team diagnoses the problem, please keep in mind that they will update you when they have more information regarding your case. Service and Customer Support will not be able to answer any questions regarding the progress of your case.
* If you have not received an update within four weeks, please reply to this email.
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