2.02.21 прилетело письмо от Теслы о том, что в Теслах S и X, выпущенных с конвейера до марта 18 г., возникают проблемы с памятью тегры (MultiMediaCard (eMMC). Они обещают поменять карту памяти с 8 Гб на 64. Просят сейчас ничего не предпринимать и не осаждать сервисы, а дождаться деталей, которые в полном объеме будут до конца марта 21 г. Пишут какие могут быть проблемы, если вылезет ожидаемый ними баг.
В связи с этим письмом возникло несколько вопросов:
1. Не нашла здесь подобной темы, поэтому спрашиваю: Кому-то еще прилетало такое письмецо?
2. Куда обращаться мне за заменой (MS август 17)?
3. Есть ли на ТСК такая услуга - забрали Теслу, отвезли на нужный сервис, заменили все, что нужно, привезли обратно?
Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall.
If a malfunction occurs, you may experience a persistent blank center display that does not recover after restarting the touchscreen, loss of certain functionalities, and/or a vehicle alert to contact Service. There is no risk to vehicle drivability, including no effect on acceleration, braking or steering, and we are not aware of any accidents or injuries resulting from this condition.
If your vehicle is operating software release 2020.48.12 or newer and the eMMC malfunctions, then the rearview backup camera will remain available, the exterior turn signal lighting will remain functional, and the windshield defogging and defrosting controls will automatically default to a preset cabin temperature to ensure windshield visibility. If your vehicle is operating software older than 2020.48.12 and the eMMC malfunctions, then you may lose these functionalities. Please ensure that your vehicle is operating software release 2020.48.12 or a newer release. To find your current software release, complete an update or review a list of possible malfunctions, please visit our Support page. If the touchscreen is unavailable, then please perform a shoulder check and use your mirrors to back up safely.
Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. We kindly ask that you do not schedule a service appointment unless you receive a vehicle alert signaling memory storage device degradation or are actively experiencing a persistent blank center display that does not recover after restarting the touchscreen. If you already paid for repairs that addressed the condition covered by this recall, you may be eligible for reimbursement. Tesla will share details about reimbursement and eligibility by the end of March 2021.
Thank you for being a Tesla customer, and we apologize for this inconvenience.
Most Common FAQ
Q: Is my Model S/X affected by this recall?
A: All owners can check if their VIN is affected at either the Tesla VIN Recall Search or the NHTSA VIN Recall Search.
Q: Is my car safe to drive?
A: There is no risk to vehicle drivability if the eMMC malfunctions, including no effect on acceleration, braking or steering. But if your vehicle is running software older than 2020.48.12 and the eMMC malfunctions, then you may lose access to the rearview backup camera display, exterior turn signal lighting, and access to windshield defogging and defrosting controls. If these functions are not available, drivers can continue to operate the vehicle by performing a shoulder check and using their mirrors, taking care when making turns, and assuring clear visibility when driving.
Q: How can I make an appointment for this recall?
A: If you are the registered owner, the only action you need to take at this time is to confirm that your vehicle is running software release 2020.48.12 or a newer release and, if it is not, to install the newest available release. There is no other immediate action that you need to take at this time, and you may continue to drive your vehicle. We will notify you when replacement parts are available. Until then, please do not schedule a Tesla Service appointment unless you receive a vehicle alert signaling memory storage device degradation or are actively experiencing a persistent blank center display that does not recover after restarting the touchscreen.